We got this troubleshooting tip from the manufacturer of the Recon units.
If the Recon Battery is not Charging: If your Recon battery is not charging, remove the PowerBoot Module from the Recon and plug it in to the AC Adapter to charge the battery while it is not attached to the Recon. Charge it for at least 4 hours and then place it back on the Recon handheld. Press the power button, and if the Recon handheld does not turn on, the battery may be defective. If it does turn on, then the battery power was most likely too low to power on the Recon handheld and charging the battery while not installed on the Recon will resolve the problem.
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